The phone never stops, appointments pile up, work orders have to be entered by hand. We automate call handling, appointment scheduling and job intake, so your technicians can turn wrenches instead of typing.
Six time-sinks every auto repair shop knows.
The technician is under the lift, the phone rings, and rings. Every second caller eventually gives up and calls the competitor instead. New customers lost before they even make it into the file.
Lift, technician, special tool, each resource has its own bottleneck. Book appointments without checking them against each other and you produce idle time or queues on the shop floor.
Record the problem, enter vehicle data, type up the diagnosis, capture labor items, for every single job. Time your technicians and front desk aren't spending on the actual work.
Inspection and emissions certificates, test protocols, invoices with the right labor items and parts, every process is maintained separately, often twice or three times over.
Original part from the dealer or independent parts trade? Check three suppliers, compare prices, verify delivery time, per vehicle. It adds up to hours per week.
The vehicle is ready, the customer has no idea. Pickup was agreed, then no-show. Costs exceeded, nobody gave a heads-up. Customer loyalty breaks down over simple status updates.
The AI answers calls 24/7, asks for the vehicle, the issue and the preferred time, checks against the workshop calendar and books an appointment on the spot. Complex cases are handed off to the master technician.
Lift availability, technician qualification and customer preference are matched up. The AI only offers slots where person, space and tool align, and avoids double-bookings automatically.
At vehicle drop-off the technician dictates the damage, diagnosis and planned work, the AI structures the input, fills the required fields and creates the work order directly in the system.
Vehicles with an upcoming statutory inspection are identified from your customer base, and customers are contacted six weeks ahead by SMS, email or letter, with a direct appointment suggestion.
Enter the part number, the AI checks supplier portals and the open market, comparing price, delivery time and warranty. The parts manager sees a ready-made order list with a recommendation.
As soon as a step is completed, the customer receives a clear message, „Diagnosis done, cost estimate to follow“ or „Vehicle ready for pickup from 4 pm“. Fewer questions at the counter.
The customer sends photos of the damage or the front desk takes them on site. The AI categorizes sheet-metal, glass and paint damage, estimates the scope of work and produces an initial draft for the cost estimate.
A brand-independent business with a high share of regular customers and a steady flow of new ones. Before the project: call volume was simply too high, an estimated 25% of all incoming calls went unanswered because the front desk was busy at the counter or nobody was free. Scheduling effectively tied up half a full-time role, and conflicts between lift and technician availability came up daily.
After the rollout: the AI call handling now takes calls around the clock, suggests appointments from the workshop calendar and captures vehicle data and the customer's description directly. The customer gets a booking confirmation by SMS while still on the call. Complex issues, such as engine noises or unclear symptoms, are forwarded to the master technician with a complete note.
Integration into the systems you already run, no parallel operation.
We don't sell anything we haven't built ourselves: our own AI apps in the App Store, a voice agent and a fully automated customer-acquisition engine we run in-house every day.
See all projects & referencesWe analyze your phone, scheduling and order processes with the front desk, master technician and parts service. A clear list: which lever delivers the most, where it pays to start.
We build the solution to fit your workshop software, phone system and DATEV/lexoffice connection. Pilot in weeks, not months.
After go-live we stay on board. Adjusting the call scripts, maintaining the scheduling rules, training your team.
Two days on site: front desk, workshop, phone. A clear list of the biggest levers.
One concrete use case (e.g. AI call handling) live in 4-6 weeks.
Connection to workshop software, phone system and accounting, no parallel worlds.
Roll out further use cases from your priority list.
By the end you'll know whether AI automation pays off for your auto repair shop, and if so, where the best entry point is.
We'll be in touch within 24 hours.