Every unanswered call is a job lost. Every emergency report left unwritten costs you money. We automate call answering, quote generation and emergency triage, integrated with your trade software.
Six operational time-drains that every plumbing & heating business owner knows from daily life.
Your technicians are on site, the office is busy, but calls still go unanswered. Every missed call is a potential job that moves on to the next competitor.
At 11pm the emergency phone rings: burst water pipe or just a dripping tap? Without clear rules, technicians end up on trivial jobs at night and miss the real emergencies.
The customer sends a photo of the faulty combi boiler and explains the rest over the phone. Writing the quote costs the owner half an hour at home in the evening, every single time.
Regular customers with maintenance contracts expect to be thought of once a year. Without systematic reminders the calendar fills up and contracts slip through the cracks.
Weeks often pass between finishing a job and sending the invoice. Timesheets, material receipts, photos, all transferred by hand into the trade software.
Mornings are already chaos: which technician goes where, what material is in the van, what's still missing? Dispatch ties up half an hour of the owner's time every day.
The AI answers calls, speaks naturally with the customer, captures name, address, request and preferred date, and writes the job directly into the job book of your trade software. Around the clock, even when your office is unstaffed.
Gas leak, burst water pipe or just a dripping tap? The AI recognises keywords, sorts by category (emergency, urgent, routine) and routes real emergencies straight to the on-call technician via SMS and app.
The customer sends a photo of the heating system and a short voice message via WhatsApp. The AI identifies the device type and problem, proposes materials and labour time, and the owner reviews and sends the quote in minutes.
Every customer with an active maintenance contract is contacted in good time. The AI proposes available slots, the customer confirms with a click, and the appointment lands directly in your software's scheduling plan.
The technician finishes the job and briefly speaks into the mic what was done. The AI pulls together timesheets, material receipts and the dictated note and creates a draft invoice, which the office reviews and sends.
From the day's jobs the AI calculates material requirements, compares them with stock, and prepares the order with the wholesaler. The owner reviews, clicks, done.
Automatic appointment reminders by SMS or email the day before, with arrival window and a way to get in touch. Fewer wasted trips, fewer frustrated calls to the office.
A mid-sized plumbing & heating business with the classic mix: heating installation, sanitary, emergency service. Before the project: around 40% of incoming calls went unanswered during working hours because the office and workshop were fully occupied. Emergency triage at night was chaotic, technicians driving out to dripping taps while real burst pipes sat in the queue.
After rollout: AI call answering captures jobs around the clock, assigns categories (emergency, maintenance, enquiry) and writes directly into the existing trade software. Quotes from photo and voice message are ready to send in five minutes, with the owner reviewing on the phone between jobs. The office staff win back three hours a day.
Integrated into your existing systems, not as yet another tool on the side.
We don't sell anything we haven't built ourselves: our own AI apps in the App Store, a voice agent, and fully automated customer acquisition that we run in-house every day.
See all projects & referencesWe look at the typical working day together with the owner and the office. A clear list: which automation delivers visible time savings the fastest.
We build the solution to fit your trade software and phone system. Pilot in weeks, not months.
After go-live we stay on board. Monitoring, adjustments to seasonal demands, training for the office and technicians.
One to two days on site with the owner, the office and selected technicians. A clear list of levers.
One concrete use case (e.g. AI call answering) live in 3-5 weeks.
Connection to your trade software, phone system and calendar, no duplicate work.
Adding further use cases step by step: emergency service, quotes, maintenance.
By the end you'll know whether AI automation pays off for your plumbing & heating business, and if so, where the best place to start is.
We'll get back to you within 24 hours.